Frequently Asked Questions

Are all Upmarket Pets and Aquarium products available online?

We carry a huge range of products in our stores, at times you may find a product in store which is not available online. We are continuously growing our online range to ensure customers can shop how, where and when they want.

I can see a slight difference between in store and online pricing.

We're always working hard to ensure our pricing is competitive, and at times our in store and online promotions may differ.

What payment types can I use online?

We make payment as easy as possible by accepting VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL as well as VISA and MASTERCARD debit cards and the convenience of ZipPay.

Can I buy now and pay later?

Yes! We offer ZipPay in-store and online. Simply select ZipPay as the payment method at checkout. Available to approved applicants only.

Can I order online and collect in-store?

Yes! We offer Click & Collect. Simply select ‘store pickup’ on the cart page when placing your order.

What locations do you ship to?

We ship to the whole of Australia.

How long will delivery take?

If you are located in one of our Melbourne Metro suburbs, then your order will usually arrive in 1-2 days. If you are not located within any of the Melbourne Metro suburbs, then your order will usually arrive within 2-3 days. You will receive a tracking number by email when your order has been dispatched.

Is my personal information safe and secure?

We recognise the importance of protecting the privacy of our customers who provide their personal information to us. We are committed to handling personal information in accordance with applicable privacy laws, including the Australian Privacy Principles set out in Privacy Act 1988 (Cth) ("Privacy Act").