Shipping & Returns

SHIPPING LOCATIONS

We ship to every location in Australia.

SHIPPING COSTS

Melbourne Metro: Shipping is free for orders over $149.00. Shipping for orders under $149.00 is a flat rate of $11.95.

National: Shipping is free for orders over $149.00. Shipping for orders under $149.00 is a flat rate of $17.95.

SHIPPING TIMES

Melbourne: Most Melbourne suburbs are eligible for same day delivery. See the eligible suburbs below. You’ll receive an email notification when your order has been picked up from the store. Your order must be placed before 1:00pm on a weekday to be dispatched that same day.

National: If you are not located within any of the eligible Melbourne suburbs, then your order will usually arrive within 2-3 business days. You will receive a tracking number by email when your order has been dispatched. Orders are dispatched every weekday. Your order must be placed before 2:00pm to be dispatched that same day.

RETURNS AND REFUNDS

We do not give refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where goods are faulty or are different to the product purchased on the website. We ask that you notify us by e-mail with details of your invoice number within 7 days of delivery. No item shall be returned without prior agreement between the purchaser and Upmarket Pets and Aquarium. In the case of faulty goods we will ask you to return the item and all parts in their original packaging for a replacement. In the case of an out of stock item, please allow up to five business days for the refund to be processed.

CANCELLATION OF ORDERS

An order may be cancelled if Upmarket Pets and Aquarium is notified at info@upmarketpets.com before the order has been packed. Any refunds will be credited to the account on which the order was purchased.

ADDITIONAL SHIPPING INFORMATION

  • At this time, Upmarket Pets and Aquarium does not accept international orders.
  • Any orders placed outside the above terms are subject to the customers discretion.

MELBOURNE METRO SUBURBS

Abbotsford 3067 Elsternwick 3185 Moreland 3058
Aberfeldie 3040 Elwood 3184 Mt Waverley 3149
Aintree 3336 Epping 3076 Murrumbeena 3163
Airport Melbourne 3045 Essendon 3040 Newport 3015
Airport West 3042 Essendon Airport 3041 Niddrie 3042
Albanvale 3021 Essendon Fields 3041 North Melbourne 3051
Albert Park 3206 Essendon North 3041 Northcote 3070
Albion 3020 Essendon West 3040 Notting Hill 3168
Alphington 3078 Fairfield 3078 Nunawading 3131
Altona 3018 Fawkner 3060 Oak Park 3046
Altona Meadows 3028 Fishermans Bend 3207 Oaklands Junctio 3063
Altona North 3025 Fitzroy 3065 Oakleigh 3166
Ardeer 3022 Fitzroy North 3068 Oakleigh East 3166
Armadale 3143 Flemington 3031 Oakleigh South 3167
Ascot Vale 3032 Footscray 3011 Olympic Park 3000
Ashburton 3147 Footscray West 3012 Ormond 3204
Ashwood 3147 Fraser Rise 3336 Parkville 3052
Attwood 3049 Gardenvale 3185 Pascoe Vale 3044
Avondale Heights 3034 Gladstone Park 3043 Pascoe Vale South 3044
Balaclava 3183 Glen Iris 3146 Plenty 3090
Balwyn 3103 Glenhuntly 3163 Point Cook 3030
Balwyn North 3104 Glenroy 3046 Port Melbourne 3207
Bellfield 3081 Gowanbrae 3043 Prahran 3181
Bentleigh 3204 Greensborough 3088 Preston 3072
Bentleigh East 3165 Greenvale 3059 Princes Hill 3054
Black Rock 3193 Hadfield 3046 Ravenhall 3023
Blackburn 3130 Hampton 3188 Reservoir 3073
Blackburn North 3130 Hampton East 3188 Richmond 3121
Blackburn South 3130 Hartwell 3124 Ripponlea 3185
Box Hill 3128 Hawksburn 3141 Rockbank 3335
Box Hill North 3129 Hawthorn 3122 Rosanna 3084
Box Hill South 3128 Hawthorn East 3123 Roxburgh Park 3064
Braybrook 3019 Heidelberg 3084 Royal Melb Hosp 3052
Brighton 3186 Heidelberg Heights 3081 Sandringham 3191
Brighton East 3187 Heidelberg West 3081 Seabrook 3028
Broadmeadows 3047 Highett 3190 Seaholme 3018
Brooklyn 3012 Hillside 3037 Seddon 3011
Brunswick 3056 Hoppers Crossing 3029 Somerton 3062
Brunswick East 3057 Hughesdale 3166 South Melbourne 3205
Brunswick West 3055 Huntingdale 3166 South Wharf 3006
Bulla 3428 Ivanhoe 3079 South Yarra 3141
Bulleen 3105 Ivanhoe East 3079 Southbank 3006
Bundoora 3083 Jacana 3047 Spotswood 3015
Burnley 3121 Jolimont 3002 Springvale 3171
Burnside 3023 Kealba 3021 St Albans 3021
Burnside Heights 3023 Keilor 3036 St Kilda 3182
Burwood 3125 Keilor Downs 3038 St Kilda East 3183
Cairnlea 3023 Keilor East 3033 St Kilda Road 3000
Camberwell 3124 Keilor Lodge 3038 St Kilda West 3182
Campbellfield 3061 Keilor North 3036 Strathmore 3041
Canterbury 3126 Keilor Park 3042 Strathmore Heigh 3041
Carlton 3053 Kensington 3031 Sunbury 3429
Carlton North 3054 Keon Park 3073 Sunshine 3020
Carnegie 3163 Kew 3101 Sunshine North 3020
Caroline Springs 3023 Kew East 3102 Sunshine West 3020
Caulfield 3162 Kings Park 3021 Surrey Hills 3127
Caulfield East 3145 Kingsbury 3083 Sydenham 3037
Caulfield North 3161 Kingsville 3012 Taylors Hill 3037
Caulfield South 3162 Kingsville South 3015 Taylors Lakes 3038
Chadstone 3148 Kooyong 3144 Templestowe 3106
Cheltenham 3192 Lalor 3075 Thomastown 3074
City 3000 Laverton 3028 Thornbury 3071
Clarinda 3169 Laverton North 3026 Thornhill Park 3335
Clayton 3168 Lower Plenty 3093 Toorak 3142
Clayton North 3166 Lower Templestowe 3107 Tooronga 3144
Clayton South 3169 Macleod 3085 Tottenham 3012
Clifton Hill 3068 Maidstone 3012 Travancore 3032
Cobblebank 3338 Malvern 3144 Truganina 3029
Coburg 3058 Malvern East 3145 Tullamarine 3043
Coburg East 3058 Manor Lakes 3024 Viewbank 3084
Coburg North 3058 Maribyrnong 3032 Watsonia 3087
Collingwood 3066 McKinnon 3204 Weir Views 3338
Coolaroo 3048 Meadow Heights 3048 Werribee 3030
Craigieburn 3064 Melbourne 3000 West Melbourne 3003
Cremorne 3121 Melton 3337 Westall 3169
Dallas 3047 Melton South 3338 Westmeadows 3049
Deanside 3336 Mickleham 3064 Williams Landing 3027
Deepdene 3103 Middle Park 3206 Williamstown 3016
Deer Park 3023 Mill Park 3082 Williamstown North 3016
Delahey 3037 Mont Albert 3127 Windsor 3181
Derrimut 3026 Mont Albert North 3129 Wollert 3750
Docklands 3008 Mont Park 3085 Yallambie 3085
Doncaster 3108 Montmorency 3094 Yarra Bend 3078
Donnybrook 3064 Moonee Ponds 3039 Yarraville 3013
Eaglemont 3084 Moorabbin 3189
East Melbourne 3002 Morang South 3752